SaaS news | The Register

REG AD

OFF-PREM > SAAS

Salesforce staggers back to feet after global outage

As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'

Most people who quit M365 for Google do it out of spite, but there’s no ROI in that

Nor are you likely to save much by making the move, says Gartner

Oracle says AI will save it from the SaaSpocalypse, not bring it on

It’s a better interface, can speed installations, and drives IaaS sales too

Microsoft goes after Salesforce and ERP users with AI-powered converter

Ironically, this idea lands as Salesforce is struggling to sell its own AI

REG AD

Salesforce boasts: 50% of bookings were from 'customers refilling the tank... they consume Flex Credits, they want more'

As SaaS giant gets a boost from Claudeforce, users might want to know how their AI use will be monetized

GitHub Actions was down yet again

Another outage puts last week's promises to an early test

Salesforce partners not seeing meaningful revenue from Agentforce AI platform, report says

Show us the money

Cisco bug severity warning reads like Olympic gymnastics scores: 10, 10, 9.9, 9.6, and 7.5.

Secure Workload Software has five nasty flaws and even SaaS users have updates to install

Slack Code taps into collective vibe, puts AI agents into the group chat

Developers can now invite the whole team along for their quality time with the coding bot

Software development and tech services in the cross-hairs as AI marches on

Analysts warn of disruption to long-established tech activity

GitHub blames 8-hour outage on autoscaling fail and VS Code retry storm

Load balancers buckled after a monitoring blind spot allowed traffic to spiral

Microsoft tosses Teams Live chat into its feature graveyard

Website support widget lasted 18 months before Redmond ended the conversation

REG AD

Double trouble for Microsoft as pre-owned software license claims converge

Tribunal to explore how £270 million reseller case intersects with multibillion-pound class action

CAF Bank reopens online service but warns of further outages

Customers told traffic may be limited at certain times following more than ten days offline

Red padlock lying across laptop keyboard keys.

The most famous brand in physical security got pwned by ShinyHunters

Hopefully the company secures houses better than it locks down SaaS systems

Major glitch in Matrix as UK government projects watchdog rates shared services cluster red

Nine-department ERP overhaul judged unachievable without urgent action

Microsoft gives admins Exchange Online breathing room

Retirement of PowerShell -Credential parameter pushed back to the end of 2026

Salesforce's Agentforce isn't winning over clients, KeyBanc analysts claim

Investment bank cites messy customer data and a product that 'just isn't there'; Salesforce counters by saying it the fastest-growing product in its history

MPs fear Treasury cold feet could sink Whitehall's £1.15B shared services push

'Do as we fund, not as we do' sends 'very poor reputational signal' says damning report

A glowing microchip with EU stars sits on a circuit board in a dark technological scene.

EU competition decision hands SAP customers more leverage in contract talks

Truce over maintenance fees is a bargaining chip for ECC holdouts – just don't expect a stampede to third-party support

SAP snaps wallet shut for travel and hiring so it can keep shoveling cash into AI

Enterprise software giant confirms it's 'applying discipline' when it comes to jobs and business trips as it tries to keep pace

Italy probes AI-fueled price hikes in Microsoft 365

Regulator says subscribers may have been defaulted onto more expensive plans with Copilot features attached

Microsoft rivals line up to tell UK watchdog where the software behemoth hurt them

Browsers, cloud challengers, and Killinghall Parish Council all accuse Redmond of locking in customers, hobbling competition

Close-up of an older woman with gray hair covering her face with both hands.

Capita is about to sail past deadline to fix civil service pensions scheme

Union says outsourcer will miss June 30 target after portal meltdown and mounting complaints

Salesforce reels in customer support AI specialist Fin for $3.6B

Support bot maker claims its AI agents can resolve three-quarters of customer queries without human help

Palantir's NHS data deal called in for a second opinion

Experts welcome contract review after claims NHS England missed chance to grow UK health tech market

UK Treasury still deciding whether to show up to £1.7B ERP program it agreed to fund

Move from Oracle put back until December following delays to Workday rollout

Salesforce cuts staff amid acquisition spree and $50 billion share buyback

The layoffs come after CEO Marc Benioff boasted of record revenue and 'incredible cashflow' two weeks ago

Woman in glasses holding a calculator and papers against a yellow background.

Capita £370M bid 40% under UK.gov estimate for Oracle HR and finance system project, court case reveals

Cost model designed to protect against low-cost bid bias, claims rival

Automattic's CMS empire shows cracks as WordPress share falls

Web publishing giant remains dominant, but 6 straight months of decline suggest era of uninterrupted growth may be over

REG AD

Contentful is a shot in the arm for Salesforce's 'headless' bet

Lacking an enterprise content layer for Headless 360, CRM titan went shopping

AWS reportedly to tuck Elon Musk's Grok into Bedrock, despite zero enterprise demand

The energy drink of frontier models

UCLA seeks pre-litigation resolution with Oracle

Discussion understood to concern delayed SaaS transformation project

Snowflake buys Natoma to help freeze out rogue agents

It is the database titan’s sixth acquisition announcement since June 2025

Salesforce waves bye-bye to UI in 'headless' embrace

Anthropic's use of Sales Cloud increased five-fold as its workers access Salesforce through Claude and Slack

Snowflake to burn $6B on AWS Graviton CPUs and AI accelerators

Dataware house gambles cloud conveniences, AI accelerated insights will justify the cost.

REG AD

The SaaS-pocalypse can wait, Salesforce still has customers where it wants them

AI coding agents may make software cheaper to build, but switching off major platforms remains expensive and risky

SaaS outfit ClickUp promises seven-figure salaries for survivors of 22 percent staff purge

CEO jumps on the ‘We must be fit for the AI future’ bandwagon

Robots working at desktop computers in an office

Workday wants AI to punch in instead of having to hire new recruits

CEO eyes margin gains by keeping headcount flat – bold for a company selling HR software to employers

UK.gov hikes health AI tender by 400% – and hundreds of millions – after a chat with suppliers

Maximum framework value sky-rockets from £150M to £600M after 'an extensive intelligence gathering exercise'

Intuit axes 3,000 – without blaming AI

'Margin expansion' and a 'faster, leaner' company are CEO Sasan Goodarzi's goals

A woman looks at her smartphone and credit card asking for refunds

Plex appeal fades as Lifetime Pass jumps to $750

How many times would you have to watch Lord of the Rings to cover that?

Google Cloud suspended major customer Railway.com without cause, causing outage

This is the service we get when we spend $10m plus? asks automated code deployment outfit

SAP customers warned AI agents could put costs on autopilot

Billing will be based on 'actions,' whatever those are, leaving enterprises to wonder how fast the meter might run

A spider centered in its web with a blurred natural background.

SAP's AI strategy: Come for the openness, stay because you have to

Joule Studio 2.0 waves the flag of interoperability, API policy tells enterprises who's really in charge

Bedrock and a hard place: Claude adventure leaves AWS user staring down $30K invoice

CAD: Cost Anomaly Detection or Create Astounding Debt?

Four young people lie on green grass in colorful clothing, viewed from above, smiling and relaxing.

Hackers ate my homework: Educational SaaS Canvas down after cyberattack

ShinyHunters takes the credit and gives developer an F for security

Traditional terraced houses in warm sunset light with parked cars and trees.

Planning and land searches hit by IT problems in 3 councils following SaaS migration

EXCLUSIVE: Searches go missing, house sales fall through, and a 5G mast erected by mistake

Canary Wharf business life. Group of business people going home after working day.

Anthropic comes for the midmarket software spend

Backed by private equity and banking giants, it will build custom AI systems for business bottlenecks

ServiceNow under siege as Atlassian adds to ITSM take-outs

CEO Mike Cannon-Brookes touts 'largest ever quarter for competitive displacements'

REG AD

Microsoft Copilot Artificial Intelligence Assistant For Applications And Services. pic by: JLStock / shutterstock

Survey says no, American workers are not keen on Microsoft's AI

Lock-in worries threaten to dampen the E7 launch party

Microsoft Outlook for iOS still down and out for many after 'service change'

Sign-in failures, unexpected sign-outs... just another day for users

Data egress fees. Pic credit: DC Studio / Shutterstock

Workday, Rippling, and Slack flunk data access test, claims Fivetran

Report also slams multiple vendors for poor data integration and egress fees

Atlassian’s new data collection policy protects rich customers while AI eats the rest

From August 17, the outfit will collect customer metadata by default unless you pay for the top tier

How ServiceNow gets customers to gorge at the AI trough

'AI is now infused in every package that we offer to our addressable market,' SVP John Aisien told us

How Salesforce and ServiceNow are squaring off in the battle for the helpdesk

Benioff banks on user engagement while McDermott wants to govern AI agents

Snowflake manager explains the 'Spider-Man' theory of AI agent data access

With access to great data comes great responsibility

Chevin pulls the handbrake on FleetWave software after security scare

UK and US customers stuck waiting after fleet management SaaS vendor took affected environments offline

Minnesota State payroll problems grew after Workday launch, auditors say

Sample testing found incorrect payments and delays after college system adopted new HR platform

Salesforce is looking to Slackbot to help it solve the SaaSpocalypse puzzle

The chatbot will be a doorway to the company's other services

ServiceNow allegedly says salesman 'overachieved' and is not entitled to comp

The 13-year sales vet closed two deals worth $27 million, but ServiceNow has “nullified” his compensation saying he “overachieved” his quota.

Datadog bets DIY AI will mean it dodges the SaaSpocalypse

The theory is that its domain-specific model will beat generalist LLMs on results and economics

Snowflake's ongoing pitch: bring AI to data rather than data to AI

Customers are 'excited' says one solution provider

Salesforce snaps up the team who built calendar app Clockwise to work on Agentforce

Just the team, not the tech

Competition watchdog cracks knuckles, probes legality of Adobe cancellation fee

Annual billed sub scrubbed after 14 days? Expect to pay 50% of yearly price

Microsoft 365 pauses Copilot creep after admins cry foul

Automatic deployment of Redmond's assistant halted for now

Salesforce stock buyback to saddle company with debt until 2066

'We want to use our capital correctly, and I think debt is a great way to do that,' says CEO Benioff

Prince of PDFs, Adobe CEO Shantanu Narayen, to step down after 18 years

Didn’t say why, but for once AI may not be the reason for a lost job

Atlassian to shed ten percent of staff, because AI

Company is ‘reshaping our skill mix’ amid long share price slide and SaaSpocalypse whispers

Atlassian built a tool to migrate Jira users to the cloud and it made the move slower

Fixed it amid user ire, swears new tool for bigger shifts is up to the job