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Check out the most frequently asked questions here.

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Frequently Asked Questions

What can OPENLANE customer support help me with?

OPENLANE’s support team can assist with account setup, buying and selling vehicles, payments, transportation, titles, arbitration, condition reports, technical issues and general marketplace questions. Dealers can also browse the Help Center and Insights Blog for self-service articles and step-by-step guidance.

When is OPENLANE customer support available?

OPENLANE customer support is available Monday through Friday from 7:00 a.m. to 7:00 p.m. CT and Saturday from 7:00 a.m. to 4:00 p.m. CT. Outside of business hours, dealers can access the OPENLANE Help Center for answers to common questions and support resources.

Where can I find answers to common OPENLANE questions?

The OPENLANE Help Center and Insights Blog includes articles covering buying, selling, payments, transportation, titles, inspections, arbitration, account management and other common topics. It’s available 24/7 and is a great starting point for dealers looking for quick answers without contacting support.

How do I contact OPENLANE customer support?

You can contact OPENLANE’s support team by phone, email or live chat. Dealers can call 1-855-925-2252, email [email protected], or use the chat feature within the OPENLANE marketplace for assistance with buying, selling, payments, transportation, titles and account questions.