Our Privacy Principles
Last Updated: August 18, 2026
Here is a short summary of our privacy practices. This summary is intended to be easy to read and understand. You can find our full Privacy Policy here.
If you have concerns about these privacy principles, or you otherwise have comments, please, let us know. We are committed to maintaining user-first privacy principles, and that is a work always in progress. This is an ongoing conversation, and we want you in it.
Our goal is to minimize the information we collect from you, to purge it as fast as possible, and to minimize the extent to which it is shared, while still providing you with a good experience with our website and our products.
We will update this Privacy Policy often as we seek to provide more details and transparency. We will post these changes on our website, so you can always find the latest version. We might also send you notifications about Privacy Policy updates.
One thing that won’t change is our privacy principles, which underpin this Privacy Policy:
- Your data is a part of your person. You, and only you, should control it.
- We will collect the minimum amount of user data needed to offer our service.
- We will never sell your data. Period.
- We will comply with the law, but we can only share what we collect and store.
- We believe everyone should have access to a private, secure connection.
How do we collect your personal information? We collect your personal information when you provide it to us on our website (for instance, when you enter your email address to join our mailing list), when we collect website usage information (for instance, your browser type) through your navigation of cape.co, or when you sign up for our cell phone service. As a principle, we do not track and link customer data captured across the Website with customer data captured from the Cape Mobile Carrier Service.
How do we use your personal information? We use your personal information to (i) make your phone service or the website work, including to manage our newsletter and allow you to sign up via email to receive Cape-related news, (ii) for administrative purposes such as to improve your phone service or our website’s performance or usability, (iii) to provide you with occasional updates about Cape, or (iv) otherwise only with your explicit informed consent.
If you voluntarily provide information via a survey, newsletter signup, or device purchase, the corresponding third party services that we use may collect the responses and contact information that you provide. This data is never tied to a specific user and is never linked to a phone service user account, because by principle we avoid combining your data. You can use a pseudonym and email alias, if you choose. These services also collect technical and usage data in accordance with their respective privacy policies.
To whom do we disclose your personal information? We do not sell your personal information, period. We may disclose your personal information in the following ways: (i) with our service providers, to help us operate the website or our cell phone service, for instance by sharing information like your IP address with web hosting companies or sharing necessary information, like your phone number, with our network partners who help us connect you to subscribers of other carriers, (ii) to protect the safety, property, or rights of our company or of any third party (for instance, law enforcement authorities if we witness harmful behavior on our website or our cell phone service), (iii) to prevent or stop any illegal, unethical or legally actionable activity (for instance, if we notice deceptive, fraudulent or illegal activity), (iv) to comply with our legal obligations, such as responding to legal or regulatory inquiries, and (v) in connection with an acquisition or sale of Cape, as permitted by law. This means if we get acquired, whatever information we have stored will become the property of our acquirer. The acquirer would be required by law to not treat your personal information in a manner that is materially inconsistent with the promises made in this Privacy Policy without providing you notice or obtaining your consent.
What about Law Enforcement and other Government Requests? As a Mobile Virtual Network Operator (MVNO), Cape is required to comply with lawful requests for subscriber and other information from law enforcement and other government requestors, for example under the federal Stored Communications Act. As described in this summary, we seek to minimize the amount of personal information we collect and retain, and therefore can only provide limited information.
In addition, before making any disclosure, Cape will notify its subscribers whenever permissible of any legal process seeking disclosure related to their accounts, thereby giving you the opportunity to challenge that request. We will also challenge any such request that is not narrowly tailored or otherwise lawful. To date, Cape has not received any requests for subscriber data that contained a nondisclosure obligation.
In other words, while Cape respects the role of law enforcement in an organized society, we will take all reasonable measures to keep our subscribers informed and to protect them against overreach.
How long do we keep your personal information? We will keep it only as long as it is useful to provide you with cell phone service, or if you provided your email via our website, to send you updates until you unsubscribe. We prefer to delete data, not store it. We may keep personal information longer to comply with tax or legal obligations. Specifically, we keep zip codes to comply with tax reporting requirements.
We want you to know what information we collect and how long we keep it. We are always working to collect and store less information, for less time.
Cape Vendors That May Have Your Information
We also share information with network partners in order to connect you to subscribers of other carriers, and some of your information with the software vendors listed below to provide your customer experience.