Visible Reviews

Getting the gift card as a promotion is like pulling teeth.
They used another company responsible to give the gift card. Impossible to get in touch. First Hawkmarketplace notified me. Visible sent me a site to look at on line that the address was a paragraph long. The new company is now BlackHawk. Visible assures me they will get in touch with me in 72 hours. This has been going on since 11/6 when I got an email my promotion was ready.

Date of experience: November 06, 2022

The chat help is worthless. They will waste hours of your life & resolve NOTHING. They are not capable of the simplest requests -updating addresses- impossible. I tried to buy a new phone to replace my smashed phone & after an hour with the chat box monkeys-NOTHING. This will create nothing but stress and rage in your life. Walk away.

Date of experience: November 09, 2022

Signed up with Visible not realizing that they have basically no customer service. Signed up Saturday evening, tried to chat with them on Sunday but no one was available and their website was down all day (bad signs). I decided I need a company that offers customer service and went with another provider. Asked Visible for my $45 back since my acct was only active for a little over a day. They said they can not issue a refund - "it's against our policy". I don't usually write reviews but feel like others need to know how terrible this company is.

Date of experience: November 07, 2022

Much cheaper than Verizon although the are part of the company. No live customer service, which has not been an issue for me so far. Pretty good service in the northeast with exceptions in northern Vermont. Began using 2 years ago when I needed a new phone and Apple stopped giving any upgrades. Some strange problems with appearance of screens jumping from 1 place to another unprompted which could be the LG. after happens a few days away from payment due which I don't see as a coincidence. All in all satisfied to not feel "screwed" by jacked up pricing or bound to 2 year commitments

Date of experience: November 08, 2022

Terrible! We purchased a phone on 12/2021. We are changing carriers bc the service is terrible through Visible. They won’t unlock the phone. They said it has to be active for 60 days first. Pretty sure 12/2021-11/2023 is more than 60 days. Customer service is terrible. Service is terrible! Avoid at alllll cost. Not worth the $$$ you think you will save! AVOID

Date of experience: November 07, 2022

Switched to Visible from T-Mobile because of all the “tower” issues in my area after the Sprint/T-Mobile merger.
I thought T-Mobile was bad, sheesh. Visible makes T-Mobile look like the best service in the world. My work involves delivery. I have to confirm pickup and delivery. I can’t even get Visible to get a strong enough signal to do so. I am losing money because of this problem. Lost money with T-Mobile as well, and hoped Visible would have solved that issue. Nope, not a chance, and even worse. I chatted with them a few days ago and the rep could offer no help. I told him I was going to have to switch again and, not in these exact words, but basically I heard “sorry about that.. bye”
Wish I had read these reviews before switching to them. Never again.

Date of experience: November 07, 2022

Tried to switch to Visible and found out they are a phone company with no phone, You cannot talk to a human,
They use the Verizon network, which my phone works on but they say my phone won't work?
I Call Scam

Date of experience: November 07, 2022

I switched to this carrier because they were offering a really good deal on Google Pixel but I will be going back to mint mobile in 3 months, somehow this reception is worse than T-Mobile (Mint). Also there's no phone number to call anyone, I dialed 611 which connected me to Verizon customer service who couldn't help me.

Date of experience: November 03, 2022

So Verizon powers visible Verizon should be held responsible for their incompetence visible is the worst phone so if she can possibly get I will be canceling my service and going to T-Mobile Verizon should be a Shame of themselves

Date of experience: November 04, 2022

Visible was unable to activate my esim compatible Google Pixel 6a phone on their service with an esim. The support process is slow at best with many many many minutes to reach an agent. The agent offers the usual advice, restart phone try again etc. The phone was never able to work. The most interesting part is the support agent added a fake iphone to my account so they could go ahead and start billing me for service. My phone wont work but I am being charged for a fake phone added by Visible. What an amazing way to do business that definitely is in their favor and is looks a bit dishonest.

Date of experience: November 04, 2022

Absolute horrible customer service, if you can even call it that. Visible is a total scam. They take your money and then refuse to help when their stuff doesn’t work.

Date of experience: November 02, 2022

Worst service I have ever had. They do not deserve a single star. Phone has worked only two days out of 6. Have to wait for over an hour to computer chat with someone who really cannot fix the problem. No phone numbers to call. Should be reported to the federal trade commission for fraud. I left Verizon because of bad service, Visible is 10 times worse.

Date of experience: October 29, 2022

Worst service ever. My information was stolen by one of their CSR. Which they acknowledged and now I am locked out of my account and service is saying "call restricted". WTH???

Date of experience: November 05, 2022

Since I can't put a minus star, they'll get 1 star. Although I had no issues w/ their services, once I switched from an Android 2 an Iphone, things went down the toilet. They make it seem so e-z 2 move an e-sim from 1 phone 2 the other. NOPE. I went 9 days w/o service. Then they want 2 compensate me w/ only $5. All of the trouble that I've gone thru, including all the hours spent during work tryin 2 resolve this...& only $5? Nope. Then they take 4ever 2 connect w/ u via chat. My advice? Spend more $ if u have to 4 a better plan, service & a lot less headaches.

Date of experience: October 31, 2022

The absolute worst customer service and experience ever. Transferred over from TMobile, as they have horrendous coverage in the SF Bay Area. Could not get the line activated with Visible and after numerous attempts and 2 weeks of trying. Finally gave up and then hit road blocks trying to port away from Visible. So they will take your money, phone number, and countless amount of time while you hold for a chat (only option), but you will have the worst experience and no working number. STAY AWAY

Date of experience: October 30, 2022

Worst customer service. I waited more than 15 hours to get in touch with a customer service rep. My issues are not resolved yet. They have deducted money but they are not activating my Visible + plan services. I took their connection yesterday as my previous carrier didn’t support esim. I already regret it so much. I shouldn’t have bought the latest iPhone.

Date of experience: October 29, 2022

This company is garbage, avoid them. They outsource all their support (which is 100% chat based and not helpful at all) to India Their support is incompetent, and just reads from a script continually telling you that your issue will be resolved in 24 hours. There have been scores of unresolved BBB, FCC and FTC complaints against them. Not to mention all the complaints on reddit and their own community forum. Wish I would have done my research first.

On 11/1 I signed up with visible and requested a port of my number from my previous carrier. I got an email saying everything was good,,,,then about two hours later an email stating that if failed. Going on five days now and numerous support chats later and all they tell me is "We've escalated this and will resolve it in 24 hours" in every chat, and daily email "udpate".

AVOID THIS COMPANY AT ALL COSTS. IT MAY BE OWNED BY VERIZION, BUT YOURE DEFINITLY NOT GETTING A VERIZION LEVEL OF SERVICE.

Date of experience: November 01, 2022

My husband literally had nothing but issues with calls randomly dropping. One day his phone wouldn’t make or accept phone calls. They had no idea why. He had to go to Verizon to get service. They even had issues getting his info switched. Then my phone wouldn’t get any data and they didn’t know why. Absolutely horrible experience.

Date of experience: October 20, 2022

I’ve Had no problem with the service it’s self except for when I was traveling to Mexico and couldn’t get my phone to work the entire time off Wi-Fi even though visible’s plan includes Mexico and Canada. My issue is with their customer service. Anytime you want to talk to somebody you have to wait for the chat function for like an hour. They have a $250 gift card deal after you pay for three months of service if you either buy a phone from them or switch your phone number from an old plan but they won’t honor it. I was paying $40 a month invisible came out with a $30 a month plan or a $40 a month plan and the $30 was way better than my plan never reached out saying that there were new plans and had me continuing to pay $40 for a plan that didn’t exist anymore and was crappy year than their cheapest plan

Date of experience: November 02, 2022

Constantly having dropped calls and text messages won't send at times. It takes days to get an answer, the keep doing the same troubleshooting as the last tech. I have to restart my phone daily, sometimes multiple times a day. They also won't give discounts for bad service.

Date of experience: October 27, 2022