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Security Policy

MemorySync is proprietary, closed-source software operated at memorysync.io. We take the security of our platform and our customers' data seriously.

Reporting a vulnerability

Please do not open a public GitHub issue for security problems.

If you believe you have found a security vulnerability in MemorySync — the API (api.memorysync.io), the dashboard, the SDKs, our published packages, or anything in this organization's repositories — report it privately:

  • Email: [email protected]
  • Include: a description of the issue, steps to reproduce, the affected endpoint/component, and any proof-of-concept material.
  • Please give us a reasonable time to investigate and remediate before any public disclosure.

What to expect

Stage Target
Acknowledgement of your report within 2 business days
Initial assessment & severity triage within 5 business days
Status updates at least every 7 days until resolution

We do not currently operate a paid bug bounty program, but we credit good-faith reporters (with permission) once an issue is resolved.

Scope

  • memorysync.io, app.memorysync.io, api.memorysync.io, docs.memorysync.io
  • Published SDKs and packages (PyPI, npm)
  • Public repositories in the memorysyncio organization

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