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FusionAuth Issues

Before you file: if you have a paid FusionAuth plan or a support contract, please bring suspected issues and feature requests to our support team rather than opening an issue here. This will help us efficiently track and respond to your requests. See Support for paid plans below. Using FusionAuth Community? You are in the right place — please open an issue as usual.

We hope you love using FusionAuth, but in case you encounter a bug or an issue with the software please do let us know.

Click on the Issues tab or click right here to open an issue.

Please only use this project to report or track issues with the product itself, if you have an issue with documentation or a client library see below for the correct place to report your issue.

Just have a question? Please ask it on our forums so the entire community can benefit.

Guidelines

  1. Please be respectful and polite as you interact with the FusionAuth team and community through GitHub issues. You may review our community guidelines for more specific guidance about what is allowed and prohibited.
  2. Please be constructive and informative when you open an issue so that we are able to quickly identify and resolve the issue.
  3. Please do not request progress updates or delivery dates in issue comments. If you have a paid plan or a support contract, please make those inquiries through support — see Support for paid plans.

Client library bugs

If you encounter a bug in one of our client libraries, please open an issue directly on the corresponding project.

Our client libraries are built using a templating system, so if you find a typo in a comment, or some other syntax issue in the client library it is likely a bug in the template or JSON DSL.

Security disclosures

If you find a vulnerability or other security related bug, please report the vulnerability here before opening a GitHub issue. This will allow us to assess the disclosure and prepare a fix prior to a public disclosure.

We are very interested in compensating anyone that can identify a security related bug or vulnerability and properly disclose it to us.

Site or documentation bugs

If you find a bug or some other mistake on our site or in our documentation, please open an issue directly on our documentation project.

Support for paid plans

If you have a paid FusionAuth plan or a support contract, please bring suspected issues and feature requests to our support team rather than opening an issue here. This will help us efficiently track and respond to your requests, and it lets us connect them to your account, your version, and your environment.

There are two ways to reach us:

Everything you send to support is read, triaged, and considered exactly as before. Suspected issues are investigated by the same engineers and feature requests go into the same planning process — this changes how requests reach us, not whether we act on them.

You are also welcome to contact support at any time for an update on anything you have already filed, including issues you opened in this repository.

Interested in a paid plan with support? Please see our pricing page.

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